Onchain Support Center

Get Onchain Wallet Support & Help

Need assistance with your onchain wallet or crypto device? Our dedicated support team provides professional guidance for wallet setup, device usage, troubleshooting, and general assistance. We're here to help you navigate the world of secure crypto storage.

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Contact Our Onchain Support Team

Choose your preferred way to reach us. We're here to help 24/7.

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Important Notice: Xanderoz provides hardware wallet support and educational guidance only. We do not access, store, or recover private keys. We do not provide investment advice or custodial services. Your assets remain under your complete control at all times.

Our Services

How We Can Help

Professional onchain support for all your wallet needs.

Onchain Wallet Setup Assistance

Get step-by-step guidance for setting up your onchain wallet securely. Our team walks you through the initialization process, seed phrase backup, and security configuration to ensure your device is properly configured from day one.

Base Wallet Help & Troubleshooting

Experiencing issues with your base wallet? Our base wallet help service provides troubleshooting assistance for connection problems, firmware updates, transaction errors, and general device functionality. Get your wallet working smoothly again.

Product & Order Support

Questions about your order, shipping, or product warranty? Our product support team handles order inquiries, delivery tracking, returns, and warranty claims. We ensure a smooth experience from purchase to delivery.

Onchain Service Guidance

Need general onchain service guidance? Our team provides educational support on best practices for crypto security, wallet management, and safe transaction procedures. Learn how to maximize the security of your digital assets.

Contact Details

Onchain Support Number

+1 (833) 664-8230

Available 24/7

Email Support

support@onchain-support.info

WhatsApp Support

Chat with us on WhatsApp

Company

PRIMESET LIMITED
Megalou Alexandrou, 33, Mesa Geitonia
Limassol, Cyprus 4006

Reg. No.: HE 461622
Director: NATALIA SAFONOV
Secretary: SPARTAKOS KALANIDIS

Support Hours

24 Hours / 7 Days a Week
Our onchain support team is always available to assist you.

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Common Questions

Frequently Asked Questions

What kind of onchain help do you provide?

We provide comprehensive onchain help including wallet setup guidance, device troubleshooting, firmware update assistance, and general security best practices. Our support covers all Xanderoz hardware wallet products and helps users understand how to safely manage their crypto assets. We do not provide investment advice or access your private keys.

Is there an onchain number I can call for support?

Yes, our dedicated onchain support number is +1 (833) 664-8230. This line is available 24/7 for all wallet-related inquiries, product support, and general assistance. You can also reach us via email at support@onchain-support.info or through WhatsApp for instant messaging support.

Do you provide base wallet help?

Absolutely. Our base wallet help service assists with common issues such as connection problems, transaction errors, balance display issues, and firmware updates. Whether you're setting up a new base wallet or troubleshooting an existing one, our team provides step-by-step guidance to resolve your concerns.

How fast is your response time?

For phone support, we aim to answer calls immediately during normal hours. Email inquiries typically receive a response within 24 hours, though most are answered much sooner. WhatsApp messages are usually responded to within a few hours. For urgent matters, calling our onchain support number provides the fastest assistance.

Do I need an account to get support?

No account is required to receive onchain support from our team. Simply contact us via phone, email, or WhatsApp with your inquiry. For order-related questions, having your order number ready will help us assist you more efficiently. Our support is available to all users, whether you've purchased from us or are considering a purchase.